City-dwelling friends:

As you know I’m a huge proponent of online services — and you’ve probably seen an email from or talked to me about FreshDirect. I’ve used them a few times now and twice in a row they’ve mysteriously left items out of my order — with no notification or reason for me to believe they’ve credited me. In fact, I called them this time because they left out two important items from today’s delivery — and the customer service rep told me she would credit my account. I said, “Of course you’ll credit my account, I didn’t get the food!” Last time they left $6.30 out of my order; this time $2.52.

I advised the CSR to do something to maintain me as a client, as I’m an unhappy, she said she could give me a credit for a free delivery — a value of $4. I told her she should at least give me two, since they’ve messed up twice and it was over $8 worth of problems, she said she can’t.

I am not saying do not use FreshDirect, I’m saying watch your orders, check your receipts, and then CALL THEM if you are missing items, or you are not going to get your money. Also, I advise not relying on them, as I did this time, if you are going to be in a time crunch.

Because I don’t like to talk behind people’s backs, I have cc:ed them on this e-mail. Please feel free to forward this to anyone you know who might use FreshDirect — so they can be warned too.



p.s. I guess I’m not done visiting supermarkets.. bleh.

posted by Lon at 06:06 PM Filed under Miscellaneous. You can follow any responses to this entry through the RSS 2.0 feed. Both comments and pings are currently closed.