At the end of January, my friend told me about a promotional discount at D'agostino where $30 would be taken off your first on-line order. Of course I took advantage of that. The website was terrible and they didn't have several regular supermarket items I was looking for, not even jalapeños. I thought, well, I'm getting free stuff. But then again, Fresh Direct had a similar promotion worth $50, and their website and product selection was way better.

When I got the delivery, which was somewhere between $6-$9 (different prices showed up at checkout, on their website, and on my receipt), the eggplant was partially rotted. I didn't bother calling to complain because again, free stuff.

I didn't think about D'agostino again until I got my credit card bill and realized that I was charged the full amount. It took three phone calls before I was credited the $30 from the promotion. On the last phone call, the manager told me I was already given $10 off (the day of the purchase) and they just credit me the other $20 today. I explained how that was still incorrect, insisted a few more times, and she left me on hold to go check. It turns out I was right, they hadn't given me any discount the first day and I now still needed to credit
me another $10 (since they supposedly just credited the $20 today).

If you made a purchase during this promotion, I highly recommend checking that you actually got the discount. I will certainly never shop at D'agostino again. They completely missed the idea behind a promotion - to impress a new potential customer so that they may become a repeat customer. Not only was I not impressed with their website, service, or products, they just wasted my time with all these phone calls and made me feel as if there was ill intent behind their promotion. I am truly disgusted.