FoodMayhem

I walked into New York Cake Supplies New York Cake Supplies yesterday since I was in the area. As I neared the back, I hear two customers on line (who did not know each other) start talking about how bad the service is at this store. Apparently they had been standing there for a while as the owner, sitting behind the register, just sat there casually having a conversation on the phone. The two women went on describing different bad experiences they had at the store, mostly about the owners terrible attitude. They both agreed that they would not come here if there was any other store they could go to but he does almost have a monopoly. I thought about it and it’s true. There are stores like Broadway Panhandler and Williams Sonoma, with way better service, but they’re not really baking stores. They are cooking stores with some baking stuff but not nearly as much as New York Cake Supplies. This allows them to keep up expensive prices too. Meanwhile, the store looks pretty old and crappy. As the first women pays, she asks about the serving size of the pan she chose and he tells her to read the label. That was helpful….As I continue walking around day dreaming about having every one of these baking pans, I over hear a customer ask for a product that he can’t locate. The owner just says, “It’s there.” The guy had already been shuffling through the shelf for a while and clearly could not find it. A few minutes later, there are no more customers on the line and so the owner starts shouting into the store, “Next…..Next.” How obnoxious?

Somebody, please open another baking store.